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EXIN ITIL 4 Foundation Sample Questions:

1. What can be used to determine if a service is 'fit for purpose'?

A) Warranty
B) Utility
C) Availability
D) Outcome

2. Which ITIL concept helps an organization to make good decisions?

A) Service value chain
B) Practices
C) Four dimensions of service management
D) Guiding principles

3. What are the KEY stakeholder groups that service providers should cooperate with?

A) Suppliers
B) Developers
C) Relationship managers
D) Customers

4. Which does the ITIL service value system discourage?

A) Interfaces among practices
B) Organizational agility
C) Organizational silos
D) Coordinated authorities and responsibilities

5. Which phase of problem management includes the regular re-assessment of the effectiveness of workarounds?

A) Error control
B) Problem control
C) Problem analysis
D) Problem identification

Solutions: