EXIN ITIL 4 Foundation : ITILFNDv4

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EXIN ITILFNDv4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

1. Which practice has a purpose that includes managing risks to confidentiality, integrity and availability?

A) Service level management
B) Continual improvement
C) Monitoring and event management
D) Information security management

2. Which of the following is the MOST important for effective incident management?

A) Balanced scorecard review
B) A variety of access channels
C) Collaboration tools and techniques
D) Automated pipelines

3. Which practice has a purpose that includes the management of financially valuable components that can contribute to the delivery of an IT service?

A) Continual improvement
B) Monitoring and event management
C) IT asset management
D) Deployment management

4. Which is included in the purpose of the 'change enablement' practice?

A) Make new and changed services available for use
B) Plan and manage the full lifecycle of all IT assets
C) Record and report selected changes of state
D) Ensure that risks have been properly assessed

5. A user contacts the service desk to ask how they can create a report. Which practice is MOST LIKELY to contribute to resolving this issue?

A) Service level management
B) Change enablement
C) Service request management
D) Incident management

Solutions: