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HP Selling HP Personal Systems Services 2018 Sample Questions:

1. What are the six stages of the HP Services lifecycle?

A) Discover and Design, Configure, Deploy, Optimize, Maintain, Dispose and Refresh
B) Design and Plan, Integrate, Set-up, Manage, Maintain, Repair and Refresh
C) Discover and Configure, Deploy, Secure, Maintain, Replace and Decommission
D) Plan and Optimize, Configure, Install, Maximize, Maintain, Repair and Decommission

2. Which benefits are included in HP Services value proposition for the channel partners?

A) Build revenue; Differentiate yourself; Sell more
B) Build customer relationships; Maximize profitability; Reward growth
C) Extend market reach; Grow profits; Gain recognition
D) Extend market reach; Maximize profitability; Strengthen customer relationships

3. How do HP Services help customers save money and simplify processes? (Select two.)

A) They enable customers to concentrate on core business activities.
B) They provide free delivery.
C) They cover in-warranty devices from non-HP brands.
D) They cover 80% of out-of-warranty repairs.
E) They limit unexpected costs.

4. According to IDC, which percentage of an IT budget is spent procuring, deploying, and managing user devices?

A) 22%
B) 55%
C) 90%
D) <10%

Solutions: