HP Selling HP Supplies 2020 : HP2-I14

  • Exam Code: HP2-I14
  • Exam Name: Selling HP Supplies 2020
  • Updated: Sep 12, 2026
  • Q & A: 36 Questions and Answers

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HP HP2-I14 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: HP Supplies Portfolio30%- Comparison with non-HP supplies
- Original HP ink and toner cartridges
- HP JetIntelligence and ink technologies
- HP specialty media and paper
Topic 2: HP Programs, Tools & Sustainability25%- Sustainability and environmental impact
- HP Planet Partners recycling program
- HP sales and support resources
- HP Instant Ink and subscription services
Topic 3: HP Supplies Sales Cycle & Value Proposition30%- Quality, reliability, and yield advantages
- Positioning Original HP supplies benefits
- Hidden costs of non-genuine supplies
- Identifying customer needs and pain points
Topic 4: Business Outcomes & Competitive Differentiation15%- Maximizing long-term customer value
- Protecting printer hardware and warranty
- Reducing downtime and service calls

HP Selling HP Supplies 2020 Sample Questions:

Question #1

A customer has been buying non-HP supplies because they believe they are more affordable. Which hidden costs of non-HP supplies should this customer be aware of?

  • A. Inability to refill non-HP cartridges
  • B. compatibility Issues with standard papers
  • C. wasted ink and printer downtime
  • D. ink colors that fade over time
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Question #2

Why should HP partners be aware of intellectual property (IP) rights infringement violations?

  • A. Sellers of imitation cartridges that violate IP property rights can face court action.
  • B. Amazon fines and bans sellers that offer products that commit IP infringement violations.
  • C. Imitation cartridges that violate IP property rights usually arrive dead on arrival at customer sites.
  • D. Partners that sell imitation cartridges that infringe on patents are not liable for legal costs incurred.
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Question #3

A customer tells you that they want to use re manufactured Ink cartridges in order to save money while protecting the environment. How should you respond to this customer?

  • A. Every remanufactured ink cartridge uses three times more water than an Original HP ink cartridge requires during the manufacturing process.
  • B. Remanufactured ink cartridges cost more in total cost of ownership (TCO) because their warranties cover fewer years.
  • C. Almost 90% of remanufactured cartridges end up in a landfill.
  • D. Remanufactured ink cartridges can only be reused a few times before the recycled plastics break down.
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Question #4

What advantage do Original HP PageWide cartridges provide?

  • A. They use industry-standard formulations of black and color Inks to allow easy and affordable refills.
  • B. They print to the end of the page consistently, avoiding half-printed and poor-quality pages when the cartridge is ready for replacement.
  • C. They use proprietary algorithms to help determine print history and print behavior for specific printers.
  • D. They come with a lifetime replacement warranty.
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

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