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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Customer Needs Analysis & Solution Design | 25% | - Analyze business and technical challenges - Identify storage requirements - Match needs to HP storage portfolio |
| Topic 2: Solution Proposal & Implementation Basics | 10% | - Collaborate with technical teams - Create effective sales proposals - Understand licensing and configuration |
| Topic 3: Competitive Positioning & Sales Strategy | 15% | - Differentiate HP solutions from competitors - Position cloud and hybrid storage options - Address customer objections and concerns |
| Topic 4: HP Storage Product Portfolio | 30% | - HP 3PAR StoreServ storage systems - Software-defined storage and virtualization - HP StoreEasy and entry-level storage - HP StoreOnce backup and recovery |
| Topic 5: HP Storage Services & Value Proposition | 20% | - Demonstrate ROI and TCO benefits - HP Technology Services and support levels - ServiceOne and lifecycle services |
1. Your company sells HP Technology Services with HP solutions. Which advantage would the ServiceOne Program offer your company?
A) It waives the certification requirements necessary to sell HP services.
B) It establishes your company as an authorized HP Support Center that can provide services to any organization in your area.
C) It expands your relationship with your customers by allowing you to deliver the HP services that you sell.
D) It allows you to sell HP Technology Services to your customers at a discounted rate.
2. A consulting company with limited IT Staff needs to easily manage its storage, files, databases, and backup and recovery processes. What is the highest priority for this company to meet their needs?
A) internal and external communications improvement
B) simplified and reduced administration
C) data compliance and protection
D) increased efficiency of storage utilization
3. When is the best time to contact a customer?
A) immediately before the final decision is made
B) when competitors present their products
C) as soon as the Request For Proposal has been posted
D) before a Request for Proposal is created
4. An HP product representative is having an initial conversation with a customer regarding a backup and restore opportunity.
What should the product representative initially ask the customer?
A) Has the company experienced losses caused by delay in restoring to remote locations?
B) Do you have problems staying within the backup window? How often do you lose data?
C) Who handles remote office backups? How confident are you about the reliability of your backups?
D) Do you use backup software? Are you experiencing any issues? Are there any Service Level Agreements (SLAs) that must be met?
5. Which tool can be used to quickly compare HP storage solutions based on filters for storage needs?
A) HP Storage Sizer
B) HP Storage Product Selector
C) HP Product Bulletin
D) HP Sales Builder for Windows
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: B | Question # 3 Answer: B | Question # 4 Answer: C | Question # 5 Answer: A |
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