Oracle Service Center 2021 Implementation Essentials : 1Z0-1038-21

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Oracle 1Z0-1038-21 Exam Syllabus Topics:

Oracle Service Center 2021 Implementation Essentials Sample Questions:

Question 1

Which three options are not supported in a Browser User Interface workspace?

A. The mixing of HTTP and HTTPS is not supported because i is a security violation.
B. Any site trying to navigate to a top-level page will not be rendered.
C. The ability to view the visitor browser history in the Agent Browser User Interface is not supported.
D. Any site which does not want to be embedded insidean iframe will not be rendered.
E. Theauthorization of Knowledge Foundation (Answer Workspace) in the Browser User Interface workspace is not supported.

Question 2

Which three statements are true about navigation sets?

A. Using navigation sets,you can configure which quick search reports can be seen.
B. Using navigation sets, you can configure whether to show the Home navigation pane or not.
C. Using navigation sets, you can define what new objects can be created by using the File menu.
D. The same navigation set can be set for different interfaces.
E. Using navigation sets, you can define what quick links can be seen when navigating File > Link.
F. Using navigation sets, you can configure whether to show the Recent Items navigation pane or not.

Question 3

Which three statements are true about headers of custom process models?

A. The header section is always commented.
B. They list only the events that are supported by the code implementation.
C. Theycontain the version number of the PHP script.
D. They contain all possible events with the objects.
E. The/QDntain the version number of the Connect Common Object Model.
F. They contain standard objects only.
G. The header section needs to be uncommented during testing.

Question 4

Which three features can be configured in advanced routing?

A. Skill time
B. Queue overflow
C. Queue limit
D. Queue prioritization
E. Skill relaxation
F. Queue segregation

Question 5

Your customer has asked you to create a report that will need to be sent to the executive management. None of the recipients of this report has access to the system, and the same monthly report needs to be delivered toall recipients. The management team changes frequently, and your customer does not want to alter the report schedule after configuration.
Which two steps must be taken after creating the report?

A. Set up staff accounts for the executive team.
B. Create a schedule record for the report.
C. Create andadd the distribution list to the schedule.
D. Send a notification to the executive team that the report is available.
E. Create a dashboard for the report.
F. Upgrade the permissions for the report toinclude the executive team.

Solutions: