CompTIA A+ Certification Exam: Core 2 : 220-1202

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CompTIA 220-1202 Exam Syllabus Topics:

CompTIA A+ Certification Exam: Core 2 Sample Questions:

1. An administrator applies security controls to a workstation that will provide protection from a brute-force attack against the user account. Which of the following actions should the administrator take?

A) Force login when waking up the workstation.
B) Restrict login times to the users' working hours.
C) Lock the account after three failed attempts.
D) Implement least privilege principles on the computer.

2. A user installed a free application from an unofficial application store. Now, their smartphone displays random pop-ups and shows increased data usage. Additionally, the user cannot perform certain actions such as opening banking applications or updating their OS. Which of the following should the user do first to address the security issues on their smartphone?

A) Change all passwords on the device.
B) Clear the device cache.
C) Perform a factory reset.
D) Contact the manufacturer's support line.

3. A user takes an iOS-based smartphone that is performing slowly to a repair shop. A shop technician finds the following information:
Battery charge: 25%
Battery health: 90%
Hotspot: On
Mobile reception: |||
Roaming: Off
Used space: 63.76GB/64GB
Which of the following is the cause of the issue?

A) The device is running out of free space
B) The hotspot is degrading the performance
C) Too many applications are open
D) The phone is not sufficiently charged
E) The battery health is low

4. A technician wants to prevent electrical damage while disassembling a device. The technician turns off the device. Which of the following should the technician do next?

A) Work on a plastic surface.
B) Place the computer on an antistatic mat.
C) Connect a wrist strap to a metal frame.
D) Place components in antistatic bags.

5. A customer's computer does not have an active connection to the network. A technician goes through a few troubleshooting steps but is unable to resolve the issue. The technician has exhausted their knowledge. The customer expresses frustration at the time taken to resolve this issue. Which of the following should the technician do?

A) Escalate the issue to a senior team member and provide next steps to the customer.
B) Dismiss the customer and reschedule another troubleshooting session at a later date.
C) Maintain a positive attitude and continue to ask questions regarding the scope of the issue.
D) Interrupt the customer and express that troubleshooting support tickets can take time.

Solutions: