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The KPI Institute Certified KPI Professional : C-KPIP
- Exam Code: C-KPIP
- Exam Name: Certified KPI Professional Exam
- Updated: Sep 08, 2026
- Q & A: 77 Questions and Answers
About The KPI Institute C-KPIP Exam
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The KPI Institute C-KPIP Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Understanding and Classifying KPIs | 20% | - KPI lifecycle and logic - Taxonomy and classification frameworks - Typology: leading/lagging, efficiency/effectiveness, qualitative/quantitative - SMART criteria and definition rules |
| The World of KPIs | 15% | - Organizational levels and application - Value and role of KPIs - Concepts, terminology and governance - Challenges in performance measurement |
| KPI Selection and Alignment | 25% | - Linking KPIs to strategy and objectives - Cascading KPIs across organizational levels - Selection criteria and techniques - Alignment with business goals and initiatives |
| KPI Documentation and Standardization | 15% | - Ownership, frequency and data definitions - Standardized templates and libraries - Documentation form design and components |
| Target Setting and Performance Goals | 10% | - Target setting methodologies and best practices - Common mistakes and behavioral issues - Benchmarking and comparison |
| Data Gathering, Quality and Reporting | 15% | - Data sources, collection and validation - Activation and visualization tools - Data quality dimensions and improvement - Reporting, dashboards and interpretation |
The KPI Institute Certified KPI Professional Sample Questions:
Question 1
Which of the following is not a performance management tool?
A. Factoring
B. Objective
C. Initiative
D. Key Performance Indicator
Question 2
Which of the following stakeholders should be involved in the KPI selection for a Service Level Agreement (SLA)?
A. General public
B. None of the answers
C. Suppliers
D. Competitors
Question 3
Which of the following phrases can convert into a KPI the statement: "Customers evaluated the service quality as being high"?
A. Quality services
B. Service quality rating
C. Achieve high service quality
D. Service quality project
Question 4
Which type of graph is ideal for trend analysis?
A. Line charts
B. Scatter graphs
C. Bullet graphs
D. Spaghetti charts
Question 5
Which KPI should be used to balance "New customers (#)"?
A. Profitable customers (%)
B. Customer complaints due to poor service or product quality (%)
C. Time to process orders (# / time)
D. Increase market share to 20% by the end of the year
Solutions:
| Question 1 Answer: A | Question 2 Answer: C | Question 3 Answer: B | Question 4 Answer: A | Question 5 Answer: A |
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