The KPI Institute Certified KPI Professional : C-KPIP

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The KPI Institute C-KPIP Exam Syllabus Topics:

The KPI Institute Certified KPI Professional Sample Questions:

1. Which of the following is not a performance management tool?

A) Factoring
B) Objective
C) Initiative
D) Key Performance Indicator

2. Which of the following stakeholders should be involved in the KPI selection for a Service Level Agreement (SLA)?

A) General public
B) None of the answers
C) Suppliers
D) Competitors

3. Which of the following phrases can convert into a KPI the statement: "Customers evaluated the service quality as being high"?

A) Quality services
B) Service quality rating
C) Achieve high service quality
D) Service quality project

4. Which type of graph is ideal for trend analysis?

A) Line charts
B) Scatter graphs
C) Bullet graphs
D) Spaghetti charts

5. Which KPI should be used to balance "New customers (#)"?

A) Profitable customers (%)
B) Customer complaints due to poor service or product quality (%)
C) Time to process orders (# / time)
D) Increase market share to 20% by the end of the year

Solutions: