Avaya Aura® Contact Center Solution Design : 33810X

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Avaya 33810X Exam Syllabus Topics:

Avaya Aura® Contact Center Solution Design Sample Questions:

1. An Avaya representative knows the sales cycle, and uses It regularly to get a good understanding problems and quantify the costs.
Which statement describes the Qualification step?

A) It is the final Invoice that serves as the formal contract acknowledgement.
B) It documents the details, and quantifies the cost.
C) It Is a discussion driver to help draw out and Identify the problem(s) to be solved.
D) It proposes, communicates, and agrees upon the detailed solution.

2. Media Servers are needed in a SIP-enabled AACC
Which deployment allows the co-resident installation of Voice and Multimedia Contact Center with Media Server?

A) VMware Mid-Range Server
B) Physical Entry-Level Server
C) Physical Mid-Range Server
D) VMware High-End Server

3. When using a browser to administer the Avaya Aura® Contact Center, which browser is supported with CCMA?

A) Microsoft Edge 64 bit
B) Microsoft Internet Explorer 11.0 32 bit
C) Firefox 66.0 32 bit
D) Google Chrome 74.0 64 bit

4. During the discovery conversation, the AMR Medicure Contact Center Manager said they want a tool that allows Voice Recording, Quality Monitoring and Scheduling, and Forecasting for agents Including training.
Which Advanced WFO package would the sales person offer AMR Medicure?

A) Automated Quality Monitoring package
B) Workforce Management package
C) Quality Monitoring package
D) Workforce Optimization package

5. A customer wants a solution to minimize IT overhead costs and thick clients. Which Avaya application would you recommend to solve this business challenge?

A) Avaya Control Manager
B) Avaya Breeze® Platform
C) Avaya IX™ Workforce Engagement
D) Avaya IX™ Workspaces

Solutions: