Apple Desktop Service Certification : 9L0-005

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Apple 9L0-005 Exam Syllabus Topics:

Apple Desktop Service Certification Sample Questions:

1. A customer states that he has never been able to burn DVD's with his Mac mini yet his friend has an identical- looking Mac mini that can burn DVD's. You have verified that the customer's Mac mini has a DVD / CD-RW Combo optical drive and is running the latest version of Mac OS X. The Mac mini has no other problems.
What is the probable cause of this issue?

A) The Mac mini requires a firmware update.
B) The Combo drive is not capable of burning DVD's.
C) The Mac mini requires more RAM.
D) The Mac mini optical drive is malfunctioning.

2. A Mac mini displays a flashing question mark at startup. Which step does Apple recommend you take FIRST?

A) Replace the internal hard drive with a known-good hard drive.
B) Replace the logic board.
C) Try to start up from a bootable CD or DVD.
D) Reinitialize the hard disk and reinstall the Mac OS.

3. To utilize Gigabit Ethernet, you must use an Ethernet cable with:

A) six wires (three pairs) present.
B) eight wires (four pairs) present.
C) two wires (one pair) present.
D) four wires (two pairs) present.

4. Which THREE of the following are symptoms of a 'no power' condition? SELECT THREE

A) You don't hear any fan or drive noise
B) You can't connect to the Internet
C) You don't hear a startup chime
D) The cursor is frozen and the system is unresponsive.
E) The power button or power indicator doesn't light up at all

5. Which of the following tools is required to remove most major modules inside an Xserve G5?

A) Flat Blade Screwdriver
B) Torx Driver
C) None
D) Hex Nut Driver

Solutions: