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| Section | Objectives |
|---|---|
| Topic 1: IBM Commerce Solutions Portfolio Overview | - Order Management capabilities and value proposition - IBM Digital Commerce offerings and positioning - Integration within IBM Cloud / enterprise ecosystem |
| Topic 2: IBM Order Management Solution Capabilities | - Fulfillment optimization - Returns and post-order services - Distributed order management (DOM) |
| Topic 3: Order Management Fundamentals | - Omni-channel order processing - Order lifecycle management concepts - Inventory visibility and fulfillment orchestration |
| Topic 4: Customer Use Cases and Industry Scenarios | - B2B commerce workflows - Omnichannel customer experience - Retail and e-commerce transformation |
| Topic 5: Sales Methodology for IBM Commerce Solutions | - Solution-based selling approach - Competitive differentiation and positioning - Customer pain point identification |
1. In which deployment option is the Salesforce.com integration supported?
A) IBM Sterling CPQ SaaS Premium
B) All of the above.
C) IBM Sterling CPQ on premise
D) IBM Sterling CPQ on Cloud
2. IBM Sterling OM provides a single order repository that enables a user tomodify, update or track all orders real-time for what type of channel?
A) Field Sales
B) Any combination of channels.
C) Retail Store
D) Call Center
3. In what phase of the Smarter Commerce lifecycle does IBM Sterling Configure Price Quote (CPQ) solution fit into?
A) Selling and fulfillment across channels.
B) Servicing customer needs across multiple channels.
C) Sourcing and procurement of goods and services.
D) Personalization and marketing across all channels.
4. In what phase of the Smarter Commerce lifecycle does WebSphere Commerce solution fit into?
A) Selling and fulfillment across channels.
B) Servicing customer needs across multiple channels.
C) Personalization and marketing across all channels
D) Sourcing and procurement of goods and services.
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: B | Question # 3 Answer: A | Question # 4 Answer: A |
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