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HP Servicing HP Desktops , Workstations , and Notebooks Sample Questions:

1. Where can you enable the Trusted Platform Module (TPM) option?

A) Device Manager
B) Internet security settings
C) BIOS
D) WindowsControlPanel

2. A customer is having trouble connecting a notebook to a Wi-Fi access point. What is the first thing that you should check to resolve this problem?

A) that the Wi-Fi devices are enabled and turned on
B) that the Wi-Fi devices can detect the access point
C) that the access point has an SSID
D) that the Wi-Fi device can obtain an IP address

3. Which statement best describes the Trusted Platform Module (TPM)?

A) TPM is network software downloadable from the HP website.
B) TPM is software for data encryption on HP PCs.
C) TPM is a field-installable upgrade option.
D) TPM is factory-configured hardware bound to a single system board.

4. A customer's Windows XP computer stops responding during startup. How can you isolate the cause with minimal impact to the customer?

A) Restore the factory image.
B) Analyze the win.ini file.
C) Enable boot logging.
D) Replace the hard drive.

5. What should you do if you find missing keys on a customer's keyboard?

A) Explain that replacing the keys is not covered under warranty.
B) Order the missing keys.
C) Run the HP Insight Diagnostics tool.
D) Replace the keyboard under warranty.

Solutions: