Apple 9L0-010 : Macintosh Service Certification Exam

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Apple 9L0-010 Exam Syllabus Topics:

Apple Macintosh Service Certification Sample Questions:

1. When practicing component isolation, which ONE of the following components would NOT be a part of a minimal system configuration for a MacBook 13-inch (Mid 2010)?

A) Optical drive
B) Power adapter
C) Logic board
D) RAM

2. Which of following is not a good step to take when working onsite on computer?

A) Check the polarity of the grounded power outlet.
B) Use a grounded ESD mat.
C) Wear a grounded ESD wrist strap.
D) Place part on the floor.

3. If an AirPort Extreme Base Station stopped responding, has network accessibility issues, or needs to be reverted back to default factory configuration, you should perform a _______.

A) Soft reset
B) Hard reset

4. A customer asks if there is a diagnostic that he can use to help troubleshoot a hardware problem with his MacBook Pro. Which of the following solutions should you suggest?

A) Console
B) Apple Hardware Test
C) Terminal
D) Apple Service Diagnostic

5. To isolate a video problem as hardware or software on a Mac, which of the following steps should you try FIRST?

A) Reinstall the appropriate Mac OS.
B) Replace the built-in display.
C) Verify the hard disk with Disk First Aid.
D) Start up from a known-good startup volume.

Solutions: