BCS STEN : BCS Professional Certificate in Stakeholder Engagement
- Exam Code: STEN
- Exam Name: BCS Professional Certificate in Stakeholder Engagement
- Updated: Aug 02, 2026
- Q & A: 0 Questions and Answers
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BCS STEN Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Working with Stakeholder Groups | 15% | - Roles and responsibilities in groups - Group formation and development (Tuckman model) - Managing group dynamics - Influencing and motivating groups |
| Creative Problem Solving | 10% | - Evaluating and selecting solutions - Idea generation techniques - Creative thinking process - Barriers to creativity |
| Facilitated Workshops | 15% | - Facilitation techniques and roles - Purpose and benefits of workshops - Visualisation and elicitation techniques - Planning and preparing workshops |
| Managing Expectations | 10% | - Setting realistic expectations - Managing changes and scope creep - Transparency and honesty - Monitoring and reviewing expectations |
| Building and Maintaining Rapport | 10% | - Mirroring, matching and pacing techniques - Nature and importance of rapport - Cultural and equality considerations - Verbal, vocal and visual communication elements |
| Communicating with Stakeholders | 10% | - Communication process and models - Active listening and questioning techniques - Adapting communication style - Barriers to effective communication |
| Managing Conflict | 5% | - Causes and types of conflict - Conflict resolution strategies - Turning conflict into positive outcomes - Thomas-Kilmann conflict modes |
| Understanding Stakeholders | 15% | - Stakeholder engagement strategy and planning - Analysing and prioritising stakeholders - Identifying stakeholders - RACI analysis |
| Negotiating with Stakeholders | 10% | - Principled negotiation approach - Integrative vs distributive negotiation - Preparation and negotiation tactics - Reaching agreement and commitment |
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