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Nokia SDM Certification - CARE Sample Questions:

1. Care Sales represents a proportion of total NSN sales. What approximately is that proportion?

A) 0,1.
B) 0,3.
C) 0,05.
D) 0,2.

2. If a CSDA gets declined, how much notice should be given to a customer that services will terminate?

A) 10 working days.
B) 30 working days.
C) 30 calendar days.
D) CT Head decides.

3. The Care Agreement with a customer is due to expire in four months. So far there has been no discussion on contract re-negotiation with the customer. What should the Care Program Manager do?

A) Arrange internal Care Contract renegotiation kick off meeting.
B) Notify the Service Account Manager about the situation.
C) Wait until the Customer contacts NSN to initiate contract re-negotiations.
D) Initiate Care Contract re-negotiations with the customer.

4. In NELLE, CIT resources are:

A) planned as money value.
B) planned as man-working-days (MWD).
C) planned as Head-Count.
D) not planned with NELLE.

5. Name the essential (bare MINIMUM) after-sales services provided by Care?

A) HWS and Software Maintenance.
B) Emergency Support, Help Desk, SW Rollout (SW Upgrade/Update) mass installation/deployment.
C) Emergency Support, Help Desk, Spare Part Management.
D) SW Installation, SW Rollout, Emergency Support.

Solutions: