Pegasystems PEGAPCSA86V1 : Pega Certified System Architect (PCSA) 86V1

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Pegasystems PEGAPCSA86V1 Exam Syllabus Topics:

Pegasystems Pega Certified System Architect (PCSA) 86V1 Sample Questions:

Question 1

You configure a service level to adjust assignment urgency to 100 when the goal interval lapses.
How does assignment urgency impact the deadline and passed deadline intervals?

A. Service level processing is halted until the assignment is completed.
B. Urgency value remains at 100, but other service level processing continues.
C. Urgency value continues to increment as configured.
D. The user is notified that the maximum urgency has been reached.

Question 2

You are configuring routing for a customer warranty service request. All warranty service requests are routed to the warranty resolution group except for warranty service requests for beta-release product that requires review by the vice president of service .
How do you configure assignment routing to review warranty service requests?

A. Route the assignment to the skilled group for the beta release when the request is for the beta release. Otherwise, route the assignment to the warranty resolution group.
B. Route the assignment to the vice president of service who routes assignments to the warranty resolution group as needed.
C. Route the assignment to the warranty resolution group who sends an email notification to the vice president of service for the beta-release product.
D. Route the assignment to the vice president of service when the request is for the beta release. Otherwise, route the assignment to the warranty resolution group.

Question 3

Which two requirements demonstrate the need to configure correspondence? (Choose Two)

A. Assign a new insurance claim to a case worker to process.
B. Text the customer with status changes in an insurance claim.
C. Phone a customer for additional information about the caw.
D. Fax a new insurance claim to the auto repair shop.

Question 4

A restaurant has a case type that allows customer to book the dining room for events. Customers provide basic information including party size and indicate whether they want the restaurant to cater the event.
If the catering is not requires are given a rental rate quote.
If customers indicate that want the restaurant to cater the event, they must provide menu preferences and schedule an appointment to do menu before they are given a quote.
Which two options would you use to configure the case type to achieve the requested behavior? (Choose Two.)

A. Create a check box for customer to indicate whether they want the restaurant to cater the event. Add a decision shape that evaluates whether the customer checks the box.
B. Create a process for providing menu preferences and scheduling the menu appointment. Create a parallel process for providing the customer with the rental rete quote.
C. Create a check box for customer to indicate whether they want the restaurant to cater the event. Create a selection with the menu preferences and scheduling feature that has a Visible when condition.
D. Create a process for customers to indicate menu preference and schedule the menu testing appointment. Add the process as a case-wide optional action.

Question 5

A requirement states: Loan applicants must enter their annual salary. If the salary is above the qualifying threshold, the application is automatically approved. If the salary is below threshold, the applicant must identify a cosigner.
Select two configuration options that follow best practices to meet the requirement. (Choose two.)

A. Use a collect information step with an annual salary field. Use a decision shape to determine whether to advance to a step to enter cosigner information or complete the process.
B. Create an assignment step for a loan officer to review the applicant's annual salary and determine if a cosigner is necessary.
C. Design a user view with an annual salary field and a section for cosigner information. Use a Visible When condition to display the cosigner section when the salary is below the threshold.
D. Design a user view with an annual salary field. Create an optional action to collect information about the cosigner and assign the action to the appropriate stage.

Solutions: