Pegasystems PEGACPCSD23V1 : Certified Pega Customer Service Developer 23
- Exam Code: PEGACPCSD23V1
- Exam Name: Certified Pega Customer Service Developer 23
- Updated: Jul 20, 2026
- Q & A: 0 Questions and Answers
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About Pegasystems PEGACPCSD23V1 Exam
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Pegasystems PEGACPCSD23V1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: User Experience | 20% | - Composite tabs configuration - Constellation UX best practices - Composite UI patterns |
| Topic 2: Reporting | 5% | - Insights creation - Dashboard configuration |
| Topic 3: Business Outcomes | 5% | - Aligning implementation with business goals |
| Topic 4: Case Management | 10% | - Service requests - Case templates and configuration - Customer Service case creation best practices |
| Topic 5: Data Integration | 15% | - Entity and relationship configuration - Storage and external data options - Common Data Model purpose and components |
| Topic 6: Application Development | 15% | - Coexistence and modular reuse - Application development lifecycle - Center-out architecture |
| Topic 7: Interaction Management | 15% | - Pega Knowledge integration - Dialog configuration - Business conditions and verification |
| Topic 8: Channels | 15% | - Digital Messaging and Messaging AI - Pega Call configuration - Email bots and voice channels |
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