Microsoft MB2-718日本語 : Microsoft Dynamics 365 for Customer Service (MB2-718日本語版)
- Exam Code: MB2-718日本語
- Exam Name: Microsoft Dynamics 365 for Customer Service (MB2-718日本語版)
- Updated: May 29, 2026
- Q & A: 90 Questions and Answers
About Microsoft MB2-718日本語 Exam
Do you want to choose a lifetime of mediocrity or become better and pursue your dreams? I believe you will have your own pursuit. Perhaps you do not know how to go better our MB2-718日本語 learning engine will give you some help. The choice is like if a person is at a fork, and which way to go depends on his own decision. Fate is not an opportunity but a choice. As long as you choose our MB2-718日本語 exam materials, you will certainly do more with less. Your work efficiency will far exceed others. MB2-718日本語 practice guide has such effects they must have a lot of advantages.
Perfect service
From your first contact with our MB2-718日本語 practice guide, you can enjoy our excellent service. Before you purchase MB2-718日本語 exam materials, you can consult our online customer service. Even if you choose to use our trial version first, we will not give you any differential treatment. After your purchase of MB2-718日本語 learning engine, our system will send a link to your email in 5 to 10 minutes. You can contact our staff anytime and anywhere during the learning process. The staff of MB2-718日本語 study materials is online 24 hours a day, seven days a week. Our staff is really serious and responsible. We just want to provide you with the best service. I hope you enjoy using MB2-718日本語 exam materials.
Microsoft MB2-718 Exam Syllabus Topics:
| Topic | Details |
|---|---|
| Manage Cases, the Knowledge Base, and the Interactive Service Hub (25% - 30%) | |
| Create and manage cases | -Manage case lists and views, search for case records, create a new case record, convert activities to cases, perform case resolution processes, implement case routing rules; set up and configure case creation and update rules, implement parent/child cases, merge cases |
| Create and manage the knowledge base | -Search for articles; associate an article with a case; use knowledge base articles to help resolve cases; create, manage, and maintain knowledge base article templates; create, modify, and publish knowledge base articles; format articles; attach knowledge base articles to email messages |
| Install and configure Microsoft Dynamics CRM Server | -Install sample data; install and configure language packs, install the email router, configure server synchronization, configure SharePoint integration, install the SSRS data connector |
| Manage the Interactive Service Hub | -Implement single-stream and multi-stream dashboards, manage queues and cases from streams |
| Manage Queues, Entitlements, and Service Level Agreements (SLAs) (20% - 25%) | |
| Create and manage queues | -Differentiate between queue types, create and maintain queues, add cases and activities to queues, reconfigure queue items, implement case routing |
| Create and manage entitlements | -Define entitlements, create and maintain entitlement templates, create and configure a new entitlement, create entitlements and add entitlement lines, apply entitlements to cases, associate products, associate entitlement channels, associate an SLA, activate and deactivate entitlements, renew an entitlement |
| Create and manage SLAs | -Define standard and enhanced SLAs, implement SLA actions and details, use SLAs on-demand, manage cases with standard and enhanced SLAs |
| Implement Service Management Analysis and Voice of the Customer Surveys (15% - 20%) | |
| Perform service management analysis | -Create Microsoft Power BI dashboards, create service dashboards, design and create system charts, identify goal management components, define goals, implement and configure Advanced Find, create editable grids, identify service report types, design reports, export content to Microsoft Excel |
| Upgrade Microsoft Dynamics CRM and other components | -Identify VOC features and components, install and configure VOC, create survey forms, create surveys by using the survey designer, create and configure surveys, link survey questions, pipe data into surveys, route responses, configure survey distribution options, identify and configure survey result options |
| Manage the Unified Service Desk (USD) (15% - 20%) | |
| Install and configure the USD application | -This topic may include: Install and configure the USD application; define User Interface Integration (UII) actions and calls; create an action call; manage connections by using Connection Manager, Global Manager, and debugger |
| Implement hosted controls | -Create hosted controls, implement toolbars, identify and declare common events, implement window navigation rules, create and configure default and specific rules, implement data and replacement parameters |
| Configure server-side synchronization | -Manage USD sessions, configure user settings and options, create agent scripts, identify debugger capabilities and components, view page data and parameters in the debugger |
| Manage Dynamics Field Service and the Interacitve Services Hub (15% - 20%) | |
| Install and configure Dynamics 365 Field Service | -Plan a Field Service implementation; identify Field Service security roles and administration tasks; view and configure the schedule board; implement the schedule assistant; identify work order relationships; identify accounts, incident types, and service task types; identify agreement options; configure agreement bookings and invoices |
| Manage the Field Service mobile app and other Field Service features | -Identify features and limitations of the mobile app, configure the Field Service mobile app, review customer assets, manage the purchase order process, manage inventory, process returns |
Various versions
We know that every user has their favorite. Therefore, we have provided three versions of MB2-718日本語 practice guide. You can choose according to your actual situation. If you like to use computer to learn, you can use PC version. If you like to write your own experience while studying, you can choose the PDF version. Our PDF version can be printed and you can take notes as you like. Or, you may like our MB2-718日本語 exam materials APP. You can use it anytime, anywhere. Of course, you don't have to worry about the difference in content. The contents of all versions of MB2-718日本語 learning engine are the same. You only need to consider which version is more suitable for you, and then buy it. Of course, we don't mind if you buy more than one version, as long as you think it is suitable.
Difficulty in writing MB2-718 Exam
The Microsoft MB2-718 exam focuses on many technologies that's why it is getting more and more fame in the IT sector within a short span. Microsoft updates their tech system and introduces new technologies in the market by this value of Microsoft MB2-718 exam increases. Therefore by this increases the difficulty of passing the Microsoft MB2-718 exam. Candidates should pass the Microsoft MB2-718 exam in order to survive in the IT field. Prep4away provides latest and valid Microsoft MB2-718 exam questions. These Microsoft MB2-718 exam dumps have been verified and reviewed by the Microsoft professionals and experts. Prep4away provides what others won't provide you. Prep4away Microsoft MB2-718 exam dumps have the latest and verified exam questions which will be asked in the real exam. Prep4away offers you authentic Microsoft MB2-718 exam questions. Apart from this we also provide Microsoft MB2-718 practice test which includes all the practice questions for the Microsoft MB2-718 exam, Microsoft MB2-718 exam dumps that will ensure 100% passing surety and the simple user interface of Microsoft MB2-718 practice test. Our hired professionals who passed their Microsoft MB2-718 exam well contribute to making Microsoft MB2-718 exam dumps updated with Microsoft MB2-718 new questions to ensure candidates to clear their Microsoft MB2-718 certification exam at first attempt. Candidates can achieve the best result in the Microsoft MB2-718 exam they need to experience the types of Microsoft MB2-718 exam question they will be asked to answer and prepare for the Microsoft MB2-718 test from Microsoft MB2-718 PDF exam dumps for each and every topic.
What is the duration of the MB2-718 Exam
- Passing Score: 700/1000
- Number of Questions: 45-60
- Format: Multiple choices, multiple answers
- Length of Examination: 150 minutes
Reference: https://www.microsoft.com/en-us/learning/exam-mb2-718.aspx
Comprehensive content
You no longer have to buy information for each institution for an exam, nor do you need to spend time comparing which institution's data is better. MB2-718日本語 provides you with the most comprehensive learning materials. Our company employs the most qualified experts who hold a variety of information. At the same time, they use years of experience to create the most scientific MB2-718日本語 learning engine. No matter what kind of learning materials you need, you can find the best one for you. Our expert team has spent a lot of time and energy just to provide you with the best quality learning materials. MB2-718日本語 exam materials will definitely make you feel value for money. Your exam results will help you prove this!
Related Exam
Related Certifications
Over 63419+ Satisfied Customers
What Clients Say About Us
Try Before You Buy
Download a free sample of any of our exam questions and answers
- 24/7 customer support, Secure shopping site
- Free One year updates to match real exam scenarios
- If you failed your exam after buying our products we will refund the full amount back to you.
Quality and Value
Prep4away Practice Exams are written to the highest standards of technical accuracy, using only certified subject matter experts and published authors for development - no all study materials.
Tested and Approved
We are committed to the process of vendor and third party approvals. We believe professionals and executives alike deserve the confidence of quality coverage these authorizations provide.
Easy to Pass
If you prepare for the exams using our Prep4away testing engine, It is easy to succeed for all certifications in the first attempt. You don't have to deal with all dumps or any free torrent / rapidshare all stuff.
Try Before Buy
Prep4away offers free demo of each product. You can check out the interface, question quality and usability of our practice exams before you decide to buy.
Our Exam Questions are abundant and effective enough to supply your needs of the exam. Since we have the same ultimate goals, which is successfully pass the exam. So during your formative process of preparation, we are willing be your side all the time.