Certifications exist to prove what a resume claims. The Microsoft Dynamics 365 for Customer Service (MB2-718日本語版) is Microsoft's proof, and Prep4away prepares you with MB2-718日本語 practice questions built by IT trainers with years of field experience, current for 2026.
| Section | Weight | Objectives |
|---|---|---|
| Manage Cases, Knowledge Base, and Service Hub | 25% | - Use the Interactive Service Hub - Create and manage cases - Manage Knowledge Base articles |
| Dynamics Field Service and USD | 20% | - Field Service mobile app and schedule board - Unified Service Desk configuration |
| Manage Queues, Entitlements, and SLAs | 25% | - Configure queues - Define entitlements and channels - Configure service level agreements |
| Service Management Analysis and Surveys | 20% | - Voice of the Customer surveys - Service management analysis with Power BI |
The official fee is USD pricing varies by region (typically around $165 USD) per attempt, and the passing score is Microsoft exams typically use a 700 scaled score (out of 1000). A failed attempt means paying the entire fee again — which makes the 90 practice questions from Prep4away the cheaper rehearsal. Self-test until the pass mark feels routine, then book.
Your files arrive fast: successful payment triggers an automatic email within a minute, with instant download access and no installation limits — our 24/7 customer assistance handles anything still missing after 2 hours. And failure isn't the end: take the corresponding MB2-718日本語 exam within 60 days of purchase, and if you don't pass, submit a scanned enrollment slip plus the official Score Report PDF within 2 days of the exam for a full refund processed within 7 days. Exclusions: exams within 3 days of purchase, name mismatches between candidate and payer, and free or expired products. You can also choose to change to two other equal-value exam products free instead of the refund.
The Microsoft Dynamics 365 for Customer Service (MB2-718日本語版) blueprint spans 4 domains — among them Manage Cases, Knowledge Base, and Service Hub (25%), Service Management Analysis and Surveys (20%), Dynamics Field Service and USD (20%). Weightings are the vendor's way of saying where points concentrate, so budget your time accordingly. The full outline above details every subtopic.
Yes — download the free trial before you buy and check the question quality yourself. Purchases include 365 days of free updates, and if your update period expires later, renew it at half price.
No formal prerequisites, recommended experience with Microsoft Dynamics 365 customer service functionality Since vendors revise eligibility rules, confirm the current requirements on the official exam page (official MB2-718日本語 exam page) before registering.
The Microsoft Dynamics 365 for Customer Service (MB2-718日本語版) is Microsoft's official exam for the Microsoft Dynamics 365 certification, at the Specialist / Professional level. It tests real professional knowledge and experience — that's why it's considered difficult, and why the credential means something. It also connects to related credentials like Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate, MCSE: Business Applications.
You'll get 90 minutes (approx) for 90 questions. Lack of time sinks more candidates than lack of knowledge — so build your pacing now: set a per-question budget, practice flagging hard items, and run full timed sessions in the Prep4away engine until the clock feels like an ally.

Correct Answer: A,D,E 🗳️

Correct Answer: B 🗳️
Explanation: Only visible for Prep4away members. You can sign-up / login (it's free).
Viewing page 1 out of 18 pages.
Viewing questions 1-5 out of 90 questions.
Over 63419+ Satisfied Customers
Prep4away Practice Exams are written to the highest standards of technical accuracy, using only certified subject matter experts and published authors for development - no all study materials.
We are committed to the process of vendor and third party approvals. We believe professionals and executives alike deserve the confidence of quality coverage these authorizations provide.
If you prepare for the exams using our Prep4away testing engine, It is easy to succeed for all certifications in the first attempt. You don't have to deal with all dumps or any free torrent / rapidshare all stuff.
Prep4away offers free demo of each product. You can check out the interface, question quality and usability of our practice exams before you decide to buy.