Microsoft MB2-718日本語 : Microsoft Dynamics 365 for Customer Service (MB2-718日本語版)

  • Exam Code: MB2-718日本語
  • Exam Name: Microsoft Dynamics 365 for Customer Service (MB2-718日本語版)
  • Updated: Oct 20, 2026
  • Q & A: 90 Questions and Answers

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About Microsoft MB2-718日本語 Exam

Certifications exist to prove what a resume claims. The Microsoft Dynamics 365 for Customer Service (MB2-718日本語版) is Microsoft's proof, and Prep4away prepares you with MB2-718日本語 practice questions built by IT trainers with years of field experience, current for 2026.

Microsoft MB2-718日本語 Exam Syllabus Topics:

SectionWeightObjectives
Manage Cases, Knowledge Base, and Service Hub25%- Use the Interactive Service Hub
- Create and manage cases
- Manage Knowledge Base articles
Dynamics Field Service and USD20%- Field Service mobile app and schedule board
- Unified Service Desk configuration
Manage Queues, Entitlements, and SLAs25%- Configure queues
- Define entitlements and channels
- Configure service level agreements
Service Management Analysis and Surveys20%- Voice of the Customer surveys
- Service management analysis with Power BI

Microsoft Dynamics 365 for Customer Service (MB2-718日本語版) FAQ: Answers That Matter

The official fee is USD pricing varies by region (typically around $165 USD) per attempt, and the passing score is Microsoft exams typically use a 700 scaled score (out of 1000). A failed attempt means paying the entire fee again — which makes the 90 practice questions from Prep4away the cheaper rehearsal. Self-test until the pass mark feels routine, then book.

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The Microsoft Dynamics 365 for Customer Service (MB2-718日本語版) blueprint spans 4 domains — among them Manage Cases, Knowledge Base, and Service Hub (25%), Service Management Analysis and Surveys (20%), Dynamics Field Service and USD (20%). Weightings are the vendor's way of saying where points concentrate, so budget your time accordingly. The full outline above details every subtopic.

Yes — download the free trial before you buy and check the question quality yourself. Purchases include 365 days of free updates, and if your update period expires later, renew it at half price.

No formal prerequisites, recommended experience with Microsoft Dynamics 365 customer service functionality Since vendors revise eligibility rules, confirm the current requirements on the official exam page (official MB2-718日本語 exam page) before registering.

The Microsoft Dynamics 365 for Customer Service (MB2-718日本語版) is Microsoft's official exam for the Microsoft Dynamics 365 certification, at the Specialist / Professional level. It tests real professional knowledge and experience — that's why it's considered difficult, and why the credential means something. It also connects to related credentials like Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate, MCSE: Business Applications.

You'll get 90 minutes (approx) for 90 questions. Lack of time sinks more candidates than lack of knowledge — so build your pacing now: set a per-question budget, practice flagging hard items, and run full timed sessions in the Prep4away engine until the clock feels like an ally.

Microsoft Dynamics 365 for Customer Service (MB2-718日本語版) Sample Questions:

Question #1

  • A. Option D
  • B. Option A
  • C. Option C
  • D. Option B
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Question #2

  • A. Option D
  • B. Option E
  • C. Option F
  • D. Option A
  • E. Option C
  • F. Option B
Reveal Solution  Discussion  0

Correct Answer: A,D,E  🗳️

Question #3

  • A. Option D
  • B. Option A
  • C. Option C
  • D. Option B
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Explanation: Only visible for Prep4away members. You can sign-up / login (it's free).

Question #4

  • A. Option D
  • B. Option A
  • C. Option C
  • D. Option B
Reveal Solution  Discussion  0

Correct Answer: A,B  🗳️

Question #5

  • A. Option D
  • B. Option A
  • C. Option C
  • D. Option B
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

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