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| Section | Objectives |
|---|---|
| Solution Positioning and Value Selling | - Identifying customer requirements - Mapping IBM solutions to business needs |
| Retail Industry Knowledge | - Retail operations and business processes - Customer experience in retail environments |
| Sales Methodology | - Consultative selling approach - Competitive positioning and differentiation |
| IBM Retail Store Solutions Portfolio Overview | - Retail software solutions and platforms - Retail hardware and POS systems |
| Implementation and Deployment Considerations | - Solution deployment lifecycle - Post-sales support and maintenance concepts |
1. Which operating system is designed to excel in high-volume retail environments?
A) 4690 Operating System
B) Windows 7
C) Retail Environment for SUSE Linux (IRES)
D) Windows XP Pro
2. Which SurePOS system is compact and comes in a distributed footprint?
A) SurePOS 700
B) SurePOS 100
C) SurePOS 300
D) SurePOS 500
3. Which 5-phase method does TGCS recommend for developing compelling value propositions and effective solutions for customers?
A) Signature Selling Method (SSM)
B) Customer Relationship Method (CRM)
C) Client Value Method (CVM)
D) Customer-Centered Selling Method (CSM)
4. Which retail segment provides a high level of service in an area of typically less than 8,000
square feet?
A) Chain Drug/Grocery
B) General Merchandise
C) Food Service and Hospitality
D) Specialty Retail
5. Which SurePOS series has a small footprint, an integrated touch screen, and is designed for the food service segment?
A) SurePOS 700
B) SurePOS 100
C) SurePOS 300
D) SurePOS 500
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: C | Question # 3 Answer: D | Question # 4 Answer: D | Question # 5 Answer: D |
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