EXIN ITSM20FB : IT Service Management Foundation Bridge based on ISO/IEC 20000

  • Exam Code: ITSM20FB
  • Exam Name: IT Service Management Foundation Bridge based on ISO/IEC 20000
  • Updated: Jun 03, 2026
  • Q & A: 80 Questions and Answers

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ITSM20FB exam dumps

EXIN ITSM20FB Exam Syllabus Topics:

TopicDetails
Topic 1
  • Describe the requirements for monitoring, measuring, reviewing and improving the processes
  • Describe the benefits and risks of IT service management
Topic 2
  • Describe the key principles of producing and implementing a service management plan
  • Describe the requirements for resource management
Topic 3
  • Describe the continual improvement methodology for service management processes
  • Describe the objective of planning and improving service management
Topic 4
  • Describe at a high level the requirements for planning new
  • changed services
  • Describe general governance principles
Topic 5
  • Describe at a high level the requirements for transitioning new
  • changed services
  • Describe the principles of continual improvement and the applications of the PDCA cycle
Topic 6
  • Describe the objectives and quality requirements
  • Describe the objective of a service management system
Topic 7
  • Describe the objectives and quality requirements
  • Describe general management responsibilities

Reference: https://www.exin.com/qualification-program/exin-it-service-management-based-isoiec-20000

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