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1. Which of the following functions is NOT supported by agents on SoftConsole?
A) Transfer calls
B) Show idle or busy
C) Send instant messages
D) Adjust the sequence of incoming calls in a call queue
2. Which of the following statements is CORRECT about the VU service of U1900?
A) The script for the automatic switchboard can be edited.
B) Greetings of the conferences through individual dialing-in cannot be customized.
C) A voice channel can store multiple voice files.
D) Only the script provided by the system can be used for configuring the automatic switchboard.
3. In the H.323 protocol suite, which protocol is responsible for call control?
A) H.235
B) H.225
C) H.450
D) H.245
4. Which of the following statements is CORRECT About the IVR function of U1900?
A) The U1900 supports only one IVR automatic switchboard service.
B) The IVR function applies only to the automatic switchboard service.
C) In the automatic switchboard service of the U1900, the greetings are fixed and cannot be changed.
D) The IVR function can be configured using the LMT.
5. Which of the following boards is the main control board of an IAD?
A) MCU
B) CVP
C) ASI
D) OSU
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: A | Question # 3 Answer: B | Question # 4 Answer: D | Question # 5 Answer: B |
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