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EXIN ITIL Foundation (syllabus 2011) Sample Questions:

1. What is the primary focus of the business management?

A) Review of all capacity supplier agreements and underpinning contracts with supplier management
B) Management, control and prediction of the performance, utilization and capacity of individual elements of IT technology
C) Management, control and prediction of the end-to-end performance and capacity of the live, operational IT services
D) Future business requirements for IT services are quantified, designed, planned and implemented in a timely fashion

2. Which process is involved in monitoring an IT service and detecting when the performance drops below acceptable limits?

A) Problem management
B) Service asset and configuration management
C) Event management
D) Service catalogue management

3. Which role is responsible for carrying out the activities of a process?

A) Service manager
B) Change manager
C) Process owner
D) Process practitioner

4. Looking for ways to improve process efficiency and cost effectiveness is a purpose of which part of the service lifecycle?

A) Continual service improvement
B) Service transition
C) Service strategy
D) Service operation

5. Which process is responsible for controlling, recording and reporting on the relationships between components of the IT infrastructure?

A) Service level management
B) Incident management
C) Service asset and configuration management
D) Change management

Solutions: