BBPSD CSFX : Customer Service

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BBPSD CSFX Exam Syllabus Topics:

BBPSD Customer Service Sample Questions:

1. An organisation that has distinguished itself in the automobile market by offering free insurance and petrol for a year would claim to have a:

A) SPU.
B) USP.
C) CSP.
D) BPS.

2. When a customer starts to make a complaint and you think that you know what the problem is you should:

A) Listen, acknowledge the issue and say how you will resolve the issue.
B) Listen, acknowledge, apologise and then say how you will resolve the issue.
C) Listen and then immediately say how you are going to resolve the issue.
D) Listen, apologise and say how you will resolve the issue.

3. A person who is always keen to tell you what they have done and the difficulties they have had to overcome is known in customer service:

A) As a chronic complainer.
B) As a time waster.
C) As a recognition seeker.
D) As a time watcher.

4. If a sales person notices that they are getting a lot of enquiries about a product they do not stock they should:

A) Ignore it and focus on their job.
B) Investigate if colleagues have noticed the same thing.
C) Put a sign in the shop to say it is not sold here.
D) Ignore it for now and check again next month.

5. Frequent interruptions:

A) Help when working with colleagues.
B) Help to get a lot of things done at once.
C) Are a common time wasting activity.
D) Can help you to make the most of your time.

Solutions: