Avaya 7497X : Avaya Oceana™ Solution Support Exam

  • Exam Code: 7497X
  • Exam Name: Avaya Oceana™ Solution Support Exam
  • Updated: Nov 02, 2026
  • Q & A: 68 Questions and Answers

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About Avaya 7497X Exam

In 2026, a certification like Avaya Oceana™ Solution Support is still one of the clearest signals an IT professional can send to the market. Prep4away supports your 7497X exam preparation with expert-verified answers, 365 days of free updates, and an engine that reminds you which questions need another attempt.

Avaya 7497X Exam Syllabus Topics:

SectionObjectives
Topic 1: Oceana Solution Support Domains- Apply knowledge of Oceana solution components, interfaces and interactions
- Analyze and troubleshoot Avaya Aura® components in context of Oceana
- Use end-to-end tracing for troubleshooting email and chat
- Perform routine maintenance on an Oceana solution (backup/restore, logs)
- Analyze and troubleshoot end-to-end Voice, Email, Webchat, and SMS channels

Everything to Know About the Avaya Oceana™ Solution Support Exam

The 7497X exam is the official assessment for the Avaya Oceana™ Solution Support certification offered by Avaya. It checks whether you can apply the knowledge areas in the exam objectives to practical situations, and passing it earns a credential that employers across the industry recognize. For professionals who feel stuck in their current role, it is often the most concrete next step available.

Basic experience with Avaya Oceana® solutions and Avaya Aura® platform recommended

The official outline for the 7497X exam highlights these domains:

  • Oceana Solution Support Domains ()

Weighting your study time toward the heavier domains first is a sensible strategy, and the Avaya Oceana™ Solution Support practice questions at Prep4away follow the same objective structure.

The 7497X exam gives you 105 (typical, historical) minutes to answer 67–68 questions. That pace leaves little room for hesitation, which is why rehearsing under a timer — for example with the online test engine at Prep4away, where you can set the session length just like the real test — is such a useful habit.

The online test engine is exclusive to Prep4away and runs on any electronic device — phone, tablet, or computer — with no installation barriers. It recreates the atmosphere of the real 7497X exam: you set the test time the way it will be on exam day, work through the Avaya Oceana™ Solution Support practice questions under that pressure, and at the end the engine marks the questions you got wrong and reminds you to practice them again next time. Over a few sessions, that loop turns weak areas into reliable ones.

To pass the 7497X exam you need a score of ≈80% (vendor suggested practice-based estimate), and the registration fee is Information not officially published. Since each attempt costs the full fee, arriving over-prepared is cheaper than arriving under-prepared — timed mock sessions and repeated review of missed questions are the usual ways candidates close that gap.

Right after payment you get instant access to the 7497X exam product — 68 practice questions for the Avaya Oceana™ Solution Support exam with expert-verified answers — and the download link is also emailed to you automatically, typically within a minute. Your purchase includes 365 days of free updates; our team checks for exam changes daily, and when a new version is released the system sends it straight to your mailbox. A 50% renewal discount applies if you extend updates beyond the first year, and payment by Credit Card is handled through a secure checkout.

Avaya Oceana™ Solution Support Sample Questions:

Question #1

An administrator logs in to ED admin console to check the current interactions status and finds an ED instance with Event Type "ROUTE_CONTACT_SMS".
How is the event type mapped to the SMS channel In Avaya Oceana?

  • A. The Event Type is mapped to the workflow name, which is configured in SMS Configuration through the Omni channel administration utility.
  • B. The Event Type Is mapped to the SMS snap in name, which is configured in SMS Configuration through the Omni channel administration utility.
  • C. The Event Type is mapped to the tag, which is configured in SMS Configuration through the Omni channel administration utility.
  • D. The Event Type is mapped to the route point, which is configured in SMS Configuration through the Omni channel administration utility.
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Question #2

Which credentials does Avaya Oceana Workspaces use for Agent login?

  • A. Avaya Breeze Authorization Service and LDAP as Authentication Authority
  • B. Avaya Breeze Authorization Service and Avaya Communication Manager extension and password
  • C. Avaya Breeze Authorization Service and Avaya Control Manager Agent username and password
  • D. Avaya Breeze Authorization Service and Avaya Communication Manager Agent username and password
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

Question #3

A customer wants to take a backup of their email, Web chat and SMS interactions. Which Avaya Oceana component must be backed up?

  • A. Omni store DB Controller Data Store
  • B. UCA Store Service Database Backup
  • C. UCM Data Collector Database Backup
  • D. Omni store DB Database Backup
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Question #4

Which statement regarding UCA Store Backup is correct?

  • A. UCA Store backup is immediately for the Avaya Oceana solution.
  • B. UCA Store backup can be run immediately and it does not support backup scheduling.
  • C. UCA Store backup can be run immediately or scheduled later.
  • D. UCA Store backup can be taken without entering the backup password.
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

Question #5

Given the following CSC attribute string:

What is the significance of CM7 in the CSC communication manager list?

  • A. It should match the Switch Connection Name in the AES server.
  • B. It should match the Communication Manage FQDN.
  • C. It should match the Communication Manager host name.
  • D. It should match the Communication Manager IP address.
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

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