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Avaya Midsize Solution Design Sample Questions:

1. What are two reasons to use Voicemail Pro for recording? (Choose two.)

A) No additional licensing is needed to allow any user call recording via a button.
B) Each Avaya Contact Center Select voice agent license includes a recording license.
C) It provides reporting such as how many times a call was put on hold.
D) It offers live monitoring of voice and screens.

2. In Avaya Contact Center Select, from where is social media data loaded Into the agent desktop?

A) The Contact Center Manager Server database
B) The Communication Control Toolkit database
C) The Contact Center Manager Administration database
D) The Contact Center Multimedia database

3. Refer to the Scenario: IT-FAC.

The Account Manager said that the customer is concerned about the amount of time that calls get held or parked. They would like to get simple reports summarizing this type of Information.
What can you tell the Account Manager about the CDR/SMDR information and output?

A) IP Office does not track that information but it is available with a call center application.
B) IP Office tracks that information and It can be reviewed using the built-in reports.
C) IP Office tracks that information and It Is provided In a CSV format.
D) IP Office does not track that Information but It is available using a third-party call accounting application.

4. Refer to the Scenario: H&H Ticket.

You are designing a solution for H&H Ticket. The customer has been using a hosted conferencing solution with a maximum of 100 moderators. They need to know answers to multiple questions to estimate costs or setup the host/moderator. In the system. You have told them that the Avaya model is simpler.
Which three facts do you need to know to help determine a cost estimate for a comparable premise-based solution? (Choose three.)

A) Whether they need web collaboration
B) The number of conferences per month
C) Whether they will need recording
D) The number of participant-.
E) No additional Information Is needed

5. Powered by Avaya R3.x supports several different Hypervisors.
Which two applications support the KVM Hypervisor? (Choose two.)

A) AWFOS
B) IP Office
C) ACCS
D) ASBCE

Solutions: