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Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

1. The Avaya Contact Center Control Manager (ACCCM) Web UI is responsible for the ACCCM Admin Web interface. There are multiple functional buttons and action bars available on each tab. The exhibit depicts the Users tab. What is the section outlined in red in the illustration?

A) Main details area
B) Quick Search
C) Organization Chart action bar
D) User/agent action bar

2. What arc three advantages of the Audit Server? (Choose three.)

A) unlimited database entries
B) auditing to a single field level
C) abilitytoprovide a Security Firewall to Avaya Contact Center Control Manager (ACCCM)
D) the ability to rollback the CM administration
E) the ability to restart the License, Provisioning, and Synchronizer services in Windowsin event of afailure
F) the ability to schedule delayed saves during maintenance hours

3. A customer has Avaya Contact Center Control Manager (ACCCM) and needs you to connect it to an Avaya Call Management System (CMS) and create a Solaris user at the root level of configure Roles Based Access Control (RBAC) with user database permissions on the CMS database. Which two statements ate accurate regarding connecting to a CMS? (Choose two.)

A) The CMS Supervisor must beinstalledon the ACCCM Server.
B) You can connect to all versions of CMS with the Openlink driver.
C) If connecting to CMS version 14.x or earlier, you need the IBM Informix driver. If connecting to alaterversion, you need the Openlink driver.
D) You need to useaSolaris User.
E) If connecting to CMS versionof CMSor earlier, you need the Openlink driver. If connecting to a later version, you need the IBM Informix driver.

4. A customer with Avaya Contact Center Control Manager (ACCCM) would like for their administrator to assign specific extensions to each employee. However, when the administrator tries to configure the extensions, ACCCM is automatically assigning numbers according to the dialing plan that has been provisioned.
Which change needs to be made to allow the administrator to manually assign numbers for the employee's extensions?

A) Check the 'Do Not Sync' box in the Dialing Plan tab.
B) Delete the dialing plan extension numbers in the Range fields of the Dialing Plan tab.
C) Disable the ACCCM Range Management feature in the Dialing Plan tab.
D) Enable the ACCCM In Range feature in the Dialing Plan tab.

5. You have deployed Avaya Contact Center Control Manager (ACCCM) with a
Communication Manager (CM) solution. When you attempt to synchronize information from the CM to the ACCCM server, you receive message indicating that there is a problem connecting to the server.
Which statement describes a solution to the connectivity problem?

A) Verify that the CM IP address and username/password are correct in t ho CM tab under the CFG tab.
B) Verify that the CM port is correct in the permissions tab.
C) Verifythat the CM IP address is correct in the Sys Pa rams tab under the CFG tab.
D) Verify that the "exportto external system" box is chocked in the permissions tab.

Solutions: