Oracle 1Z0-1064 : Oracle Engagement Cloud 2019 Implementations Essentials
- Exam Code: 1Z0-1064
- Exam Name: Oracle Engagement Cloud 2019 Implementations Essentials
- Updated: Oct 21, 2026
- Q & A: 76 Questions and Answers
About Oracle 1Z0-1064 Exam
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Oracle 1Z0-1064 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Engagement Cloud Setup & Customization | 15% | - Functional Setup Manager (FSM) usage - Service Catalog configuration - Customization mechanisms - Enable Engagement Cloud features |
| Service Request Management | 20% | - SR category configuration - Common SR processing activities - SR creation and handling setup - SR assignment mapping |
| Knowledge Management & Omnichannel | 15% | - Agent notifications configuration - Omnichannel communication setup - Knowledge management enablement |
| Communication & Integration | 15% | - Inbound and outbound email setup - CTI integration and configuration - Email templates and notifications - Integration architecture overview |
| Digital Customer Service (DCS) | 20% | - Themes, templates, and pages - DCS security and roles - DCS architecture and components - Deploy and customize DCS application |
| Entitlements & Security | 15% | - Entitlement concepts: coverage and milestones - Engagement Cloud security model - Roles, privileges, and access control |
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Oracle defines the following prerequisites for the Oracle Engagement Cloud 2019 Implementations Essentials: No formal prerequisites; recommended experience in implementing Oracle Engagement Cloud or similar cloud service applications.
Verify the current requirements on the official certification page before booking.
The current exam information lists 60 questions for the 1Z0-1064 exam, with 105 minutes minutes allowed. Practicing with a timer beforehand turns the limit into a familiar rhythm.
Oracle points candidates to these official training options:
- Oracle Engagement Cloud: Implement Service Applications
- Oracle B2B Service: Administration and Implementation
Combine structured training with regular question practice for the sturdiest preparation.
Through continuous research and development, and speed. Our technicians and experts work on the 1Z0-1064 bank daily, updating the database the moment the actual exam content changes — more frequently than typical offerings on the market. The bank is organized around the core knowledge and key points of the Oracle Engagement Cloud 2019 Implementations Essentials syllabus, every answer is expert-verified, and delivery is immediate after payment. Customers come first here, and the free demo lets you verify all of it before spending anything.
The Oracle Engagement Cloud 2019 Implementations Essentials blueprint is built on these principal domains:
- Communication & Integration (15%)
- Knowledge Management & Omnichannel (15%)
- Entitlements & Security (15%)
The official outline continues with additional domains — the question bank covers the full set.
At present, the passing score for the 1Z0-1064 exam is 68% and the registration fee is USD 245. Both belong to Oracle and can change, so confirm them on the official site when you register.
Registration is handled through the official channels listed here:
Select a test center or online appointment, and book early — the most convenient slots fill first.
Oracle Engagement Cloud 2019 Implementations Essentials Sample Questions:
Your client has already established a product catalog of sales products and now wants to include service products to categorize service requests. You suggest the creation of a new catalog.
What are two advantages of creating a new service catalog instead of using an existing one?
- A. allows the display of a product hierarchy specifically for service purposes
- B. allows you to use the same product hierarchy as sales
- C. requires less work and effort
- D. allows use of a simpler hierarchy
Correct Answer: B,C 🗳️
You want to configure the workflow for the standard Service Request (SR) object. Which four actions can you do?
- A. You will be required to code any new workflow actions in Groovy.
- B. You can define the workflow to run when certain fields of the SR object are changed.
- C. You can send an e-mail notification to specified recipients.
- D. You can modify the workflow to update field values within the SR object.
- E. You can generate tasks for the SR object from the workflow.
- F. You must make the changes using the Page Composer tool.
Correct Answer: B,C,D,E 🗳️
You have been asked to manage the availability of Knowledge articles. The requirement is that agents, internal users, and external users should all have a way of accessing the articles.
Which three options achieve your customer's requirement?
- A. Make them available externally to customers via My Digital Customer Service (DCS).
- B. Make them available for users with the "Knowledge Analyst" and "Knowledge Manager" roles only.
- C. Make them available to employees and agents via My Knowledge.
- D. Make them available to external users by giving them access to the internal "My Knowledge" page.
- E. Make them available internally to agents as part of the Service Request Knowledge Panel.
Correct Answer: A,B,C 🗳️
You are at the beginning of an Engagement Cloud implementation project and your team is not able to find some of the email setup tasks.
Which is the main reason for this issue?
- A. The environment was not provisioned correctly and the service module is missing.
- B. The team members have not established the e-mail feature on the Offerings page.
- C. There are no specific e-mail tasks available.
- D. The team members don't have the Email Administrator Role provisioned.
Correct Answer: B 🗳️
When creating localized Digital Customer Service applications, in which order would you perform the following steps?
1. Update the English message as needed for your DCS application.
2. Export the English language message bundle.
3. Translate the English message bundle to all desired languages.
4. Import translated message bundles.
- A. 3,2,4,1
- B. 1,2,3,4
- C. 1,3,2,4
- D. 2,4,3,1
Correct Answer: B 🗳️
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